You may not see it because you’re looking at a version of your site that's not updated. Refresh the page to see if that fixes the issue. If it doesn’t, shoot us an email.
A chat box is the popup that appears in the corner of your website and allows you to connect with your website visitors instantly.
Yes and no. All of the text on the chat box can be translated into another language for your website visitors, but the Pure Chat operator dashboard is only available in English.
Yes, you need to have the web dashboard open (and set to available!) or be logged in on the mobile app. If no one is logged in, your chat box will be shown as an email form.
The short answer? Everything! Pure Chat has an awesome editor which allows businesses to customize the style and design of the chat box for mobile and desktop devices.
Visitors provides real-time details for every single visitor who’s on your website, including: name (if you’ve added it to Pure Chat or collected it before the chat began), the current page each visitor is on, how frequently they’ve been to your website, and the referral source of their visit.
It’s a comprehensive set of products that complement Pure Chat’s live chat software. Together, this suite of tools allows businesses to access real-time information about their website visitors and quickly scan historical chat and email details to connect with visitors in a more meaningful way. Here’s more information about PRO.
Hosted chat pages allow you to link to an independent chat page on sites that don't let you embed a chat box. Learn more about setting up a hosted chat page here.
It’s easy to adjust your email notifications right from the dashboard! Log in and choose Websites on the left side, then select Customize on the widget you wish to edit. To adjust where missed chat notifications are sent, select Email Form. To adjust where transcripts are sent select Transcripts.
ERROR: Too many failed login attempts. Call 866-611-7829 for support.